Refund policy

Return & Refund Policy

At EZ Flow Diffusers, we want you to be fully satisfied with your purchase. Please review the following policy carefully before placing your order.

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must:

Returns showing signs of installation, modification, misuse, scratches, dents, or customer-caused damage will not qualify for a refund.

To initiate a return, contact us at:

Return requests must be approved prior to shipment.

Returns sent without prior authorization may be refused.

EZ Flow Diffusers
502 E Calton Rd
Laredo, TX 78041
United States

Customers are responsible for all return shipping costs unless:

Original shipping charges are non-refundable.

Customers are responsible for properly packaging returned items to prevent damage during transit.

Please inspect all orders immediately upon delivery.

If your order arrives damaged:

Failure to report shipping damage within 48 hours may result in denial of the claim.

Damage caused during installation, improper handling, modification, misuse, or customer negligence is not covered.

Customers are responsible for verifying all product sizes and specifications prior to ordering.

We strongly recommend confirming duct opening sizes and product dimensions before purchase.

Products ordered in the wrong size by the customer may be eligible for return only if:

Custom-sized, made-to-order, or special-order products are non-returnable.

The following items are non-returnable:

The fastest way to exchange an item is to:

Once your return is received and inspected, we will notify you regarding approval status.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Please note:

If more than 15 business days have passed since refund approval, contact:

EZ Flow Diffusers
502 E Calton Rd
Laredo, TX 78041
United States